Question 1

Do your machines come with a warranty?

Accepted Answer

Yes, all our tennis ball machines come with 3 year, covering manufacturing defects.

Question 2

Can the machines be used both indoors and outdoors?

Accepted Answer

Yes, all our machines are suitable for both indoor and outdoor use. However, we recommend protecting the machine from extreme weather conditions and storing it in a dry place.

Question 3

What is the maximum ball speed and spin each model can achieve?

Accepted Answer

• PT Mini & Mini Pro: Up to 50 mph.
 • PT Smart & Smart Pro: Up to 70 mph.
 • PT 9001: Up to 90 mph.

Question 4

Are the machines programmable for custom drills and practice sessions?

Accepted Answer

Yes, all our models allow you to create and save custom drills, adjusting speed, spin, direction, and feed rate. All from the control of your smart phone or included remote.

Question 5

How long does the battery last, and can the machines be used while charging?

Accepted Answer

Our machines offer a battery life of 4-8 hours depending on usage. You cannot use the machine while the battery is charging; though, you may have as many external batteries as you deem necessary.

Question 6

How do I clean and maintain the machine to ensure it lasts longer?

Accepted Answer

Regularly wipe down the machine to remove dirt and debris, and clean the ball chute to prevent clogs. Store it in a dry, cool place when not in use. Detailed maintenance instructions are provided in the user manual.

Question 7

Do you offer technical support if something goes wrong?

Accepted Answer

Yes, we provide technical support via phone or email. Our team is here to help with any issues or troubleshooting.

Question 8

What is your return policy, and do you offer free shipping for any of the models?

Accepted Answer

We offer a 30-day return policy for unused machines in their original packaging. Free shipping is available for select areas—check our shipping information page for more details.

Question 9

Are your tennis ball machines suitable for children?

Accepted Answer

Yes, our models are also ideal for children and junior players. The option for slower speeds and easy settings make them perfect for developing skills and building confidence.

Question 10

How many tennis balls can each machine hold?

Accepted Answer

• PT Mini & Mini Pro: Up to [70 balls]
 • PT Smart & Smart Pro: Up to [120 balls]
 • PT 9001: Up to [140 balls +]

Question 11

Are the machines compatible with all types of tennis balls?

Accepted Answer

Yes, our machines work with standard tennis balls, pressure less balls, and even training balls. However, we recommend using high-quality balls to ensure optimal performance and avoid jamming.

Question 12

Do the machines come with remote controls?

Accepted Answer

Yes, all models include a remote control for adjusting settings from the court. Every model also offer app-based control for added convenience.

Question 13

Can I use your machines to practice volleys and overheads?

Accepted Answer

Absolutely! Our machines can be adjusted for height and angle to simulate various shots, including volleys, lobs, and overheads.

Question 14

What should I do if my machine jams or stops feeding balls?

Accepted Answer

If your machine jams, turn it off and clear the ball chute. Check for debris or damaged balls. If the issue persists, contact our support team for assistance.

Question 15

Do you offer tryout days to test the machines before purchase?

Accepted Answer

Yes, we organize tryout days at select locations where you can test our machines. Check our website or social media for upcoming dates and locations.

Question 16

Do you offer rebates or discounts for junior players?

Accepted Answer

es, we provide exclusive rebates for junior players to encourage their development. Contact us with proof of junior membership in a tennis organization to learn more about the rebate details.

Question 17

Are there special pricing or rebates for tennis clubs purchasing multiple machines?

Accepted Answer

Yes, tennis clubs can benefit from bulk purchase discounts and rebates when buying multiple machines. Reach out to us for a customized quote and additional perks available for clubs.